Outlook cached mode address book not updating

I have an exchange 2010 environment, and clients running outlook 2007 with cached exchange mode turned on.

An issue has been highlighted where several users are not in the global address list, its just two users in particular, who were created about 2 weeks ago, and they dont appear.

Do send/receive settings affect automatic 24-hour offline address book downloads?

The Download offline address book check box in the Send/Receive Settings - "Group_name" dialog box does not affect the 24-hour download process.

If Outlook is stuck in Offline mode, see Work offline in Outlook.

Cached Exchange Mode enables a better experience when you use an Exchange account.

In Cached Exchange Mode, Outlook 2007 & 2010 downloads a local copy of the Global Address List (GAL), but only updates it every 24 hours.

To improve offline address book download performance, try defragmenting your hard disk.

(This could take several minutes) Step 2: Uncheck the box next to Download changes since last Send/Receive.

(This could take several minutes) Outlook shows the "Updating Address Book" status for a long time. Outlook has a throttling feature that slows the address book update when you are working in Outlook.

To turn on or off shared folder support when you are using Cached Exchange Mode, do the following: Cached Exchange Mode provides you with a better experience when you use a Microsoft Exchange account. This copy provides quick access to your data and is frequently updated with the mail server.

If you work offline, whether by choice or due to a connection problem, your data is still available to you instantly wherever you are.

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